Our staff are highly skilled technicians that can service your sewing machine and more! Combined our technicians have over 60 years of knowledge and experience repairing common household machines, industrial machines, longarm quilting machines, sergers, vintage machines and multi-needle embroidery machines. Each technician attends regular training events all over the East Coast and they are certified in Brother, Baby Lock, Pfaff, Viking, Janome and Bernina machine service and repair. Whether your machine needs a complete tune up or parts need to be repaired, we are equipped to handle the job. In addition to being a Brother Authorized Service Center, we also have connections to a vast supply of parts vendors. We ensure that you receive top of the line replacement parts to keep your machine running efficiently as long as possible.
You are welcome to drop off your machine during normal store hours. We love to “board” machines while you go on vacation! If you are in dire straits and your machine decided not to work in the midst of that very important project with an imminent deadline, we will do our best to give you a loaner or maybe you can do your stitching here at the store!
We like to test YOUR machine with YOUR parts and pieces to insure that you will get the best possible results from YOUR machine. So, when you drop off your machine for service, please include:
- power cord
- foot control
- regular all purpose foot (so we can test zig zag)
- a sample of stitching issue if applicable
- foot needed for specific application if we need to test a certain stitch/technique
If it is an embroidery machine, we will also need:
- embroidery unit
- 4X4 or 5X7 hoop
- embroidery foot
599 Lafayette Road Unit 5
Portsmouth, NH 03801 - Phone: (603) 373-0151
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